Our aesthetic expertise makes us so much more than a call answering service
Whether speaking to a new client or an existing patient we have tight hold of all your calls. With an unrivalled understanding of what makes an aesthetic patient tick and armed with up to the minute treatment awareness and knowledge, our patient advisors will listen, promote and reassure; booking consultations and treatments is what we do well.
It's not all about bookings of course, patients with treatment concerns will be well looked as will callers interested in your cosmeceutical products and wanting to purchase vouchers. There isn't a caller request or need we haven't managed many times over.
Best practice counts everytime your clients connect with your practice, we've got mountains of experience to give your patient the care they deserve, so that you can take care of their treatments
It's all about great teamwork
Whether we're taking all calls or working alongside receptionists, our expertise is adaptable and tailored. If you're wanting to be free from taking calls for a better use of your time, you'll be handing over to our specialist team, letting you too specialise.
If you're wanting to extend your hours and have extra pairs of hands manning the phone during the day that's easy to put in place in place too. Showing you are open for them and supporting your staff when there're busy elsewhere or your door is closed out of hours, is always good for business. With our help, you'll see extra bookings and patient satisfaction levels on the increase.
We're all about ensuring your clinic runs smoothly everyday
Call answering & appointment booking that mirrors your own
When we answer calls we're warm and interested in your patients, we're attentive and we'll give information and pointers to help them with their queries and concerns, we'll reassure and guide, building great relationships quickly.
You'll have treatment guidelines in place and have your diary set-up your way, you may have a deposit and late arrival policies. You know how you like things to work and we understand the importance of this and so we'll mirror your policies when looking after your calls and booking your appointments.
You can be confident your valuable patients and bookings are being looked after as if we're wearing your own kid gloves
Let's grow your business together
Booking aesthetic appointments isn't always straightforward and there shouldn't be an over reliance on online booking facilities, picking up messages and call backs to capture all your appointment opportunities.
We can be on the end other end of the line whenever needed, making it easier for your clients to get through and feel connected to you. You'll soon see the benefits of increasing your new patient bookings week on week and where you can focus on treatments which give you more income per hour this can help speed up on your growth plans, or your investment return.
Adding extra phone lines and booking capacity means you can stay open for business longer. Easy to contact ranks highly in customer experience terms reducing the risk of patients taking their business elsewhere.
We don't ever want you to miss an appointment booking!
A tailored fit
With a made to measure approach we're very comfortable fitting in just where you need us. Whether you need full support with call answering, or simply want extra cover at busy times our team can step in.
An established independent nurse practitioner or doctor or the manager of a busy practice with lots of practitioners and more than one clinic? Not a problem.
Why not see what we can offer a clinic like yours?
Jay Shah, of Elite Aesthetics works alongside his wife Dr Shirin Lakhani, here he shares some thoughts on the benefits of working with us here at Aesthetic Response